Welcome to the White Industries FAQ page. Whether you’re choosing your next component, installing a new hub, or looking for maintenance advice, you’ll find answers to our most frequently asked questions here. Every White Industries product is designed, machined, and assembled in Petaluma, California with a focus on precision, durability, and long-term serviceability. If you can’t find the information you’re looking for, our team is always here to help.
General
Where are White Industries products made?
Every White Industries component is proudly manufactured in our facility in Petaluma, California. From machining and engraving to assembly and quality control, we keep production under one roof so we can maintain the precision and quality we’re known for.
How long has White Industries been in business?
White Industries has been designing and manufacturing premium bicycle components in California since 1978. For decades, we’ve remained committed to American manufacturing, exceptional craftsmanship, and creating products that last.
What makes White Industries different?
We don’t believe in disposable components. Every product is designed with longevity, serviceability, and performance in mind. We manufacture our components from premium materials, hold tight machining tolerances, and offer replacement parts so your investment continues performing for years to come.
Ordering & Shipping
Where do you ship?
We ship throughout the United States only. We ship internationally to our distributors and retailers. We do not ship consumer orders internationally.
How long will my order take to ship?
Most in-stock orders ship within 1–3 business days. Custom anodized products, wheel builds, or high-demand items may require additional processing time up to a few weeks for some products. T30 cranks currently have a 8 week wait time.
Can I change or cancel my order?
If your order has not yet shipped, we’ll do our best to accommodate changes. Please contact us as soon as possible after placing your order.
Do you offer expedited shipping?
Yes. Expedited shipping options are available during checkout when applicable.
Product Questions
Are your hubs serviceable?
Absolutely. Every White Industries hub is designed to be fully serviceable. Bearings, freehub bodies, pawls, springs, and small parts can all be replaced when necessary.
How often should I service my hubs?
Service intervals depend on riding conditions. Riders in dry conditions may only need annual maintenance, while wet or muddy conditions may require more frequent cleaning and lubrication.
Can I replace my hub bearings myself?
Yes. Many experienced home mechanics replace bearings themselves using the proper tools. If you’re unsure, we recommend visiting your local bike shop.
Do replacement parts remain available?
Yes. One of our core philosophies is supporting products long after purchase. We stock replacement parts for many current and legacy products whenever possible.
Are your components compatible with other brands?
Many White Industries products are designed around common industry standards. Compatibility depends on the specific component and drivetrain configuration. Please refer to individual product pages or contact us if you’re unsure.
Which freehub body do I need?
We offer multiple freehub body options for different drivetrain systems. Check your cassette manufacturer and drivetrain specifications, or contact us and we’ll help determine the correct option.
Can I convert my hub to a different axle standard?
Many of our hubs can be converted using the appropriate axle conversion kit or end caps. Compatibility varies by hub model.
Warranty & Service
Do White Industries products have a warranty?
White Industries provides a limited five year warranty on all our products to the original owner of the product. This does not cover normal wear and tear, misuse, improper installation, or labor costs associated with replacing the part.
How do I start a warranty claim?
Contact us with your proof of purchase, product information, and photos of the issue. Our team will review your claim and guide you through the next steps.
Installation & Maintenance
Where can I find installation instructions?
Installation instructions, torque specifications, and technical information are available on individual product pages and in our Technical Resources section.
What grease should I use?
We recommend using a quality lithium grease appropriate for bearings and freehub service. Always follow the maintenance recommendations provided for your specific product. Freewheels use a light oil for the Pawls and springs.
Do I need special tools?
Some service procedures require bearing presses, cassette tools, or proprietary service tools. Check the service documentation before beginning any maintenance.
Dealers & Support
Where can I buy White Industries products?
Our products are available through authorized bicycle retailers, distributors, and directly from our website.
I’m a bike shop. Can I become a dealer?
We’d love to hear from you. Visit our Dealer Information page or contact us to learn about becoming an authorized White Industries dealer.
How do I contact customer support?
Our customer service team is available to help with compatibility questions, technical support, warranty requests, and product recommendations. Call us at (707)769-5513 or email us at info@whiteind.mom
Manufacturing
Do you manufacture everything in-house?
Nearly every step of production—from CNC machining and engraving to assembly and inspection—is completed at our Petaluma, California facility. Anodizing is outsourced to a local Petaluma company.
Why do you manufacture in the USA?
Manufacturing locally allows us to maintain exceptional quality control, support skilled American manufacturing, reduce lead times, and continually improve our products.
Do you use sustainable manufacturing practices?
We’re committed to responsible manufacturing through efficient production processes, recyclable packaging, and investments in renewable energy, including solar power at our facility.
Returns
What is your return policy?
Unused products in original condition may be returned within our return window. Custom anodized products and special-order items may not be eligible for return.
My package arrived damaged. What should I do?
Please contact us immediately with photos of the packaging and product so we can help resolve the issue.
Still Have Questions?
Our team is here to help. Whether you need compatibility advice, technical support, or product recommendations, don’t hesitate to contact White Industries. We’re proud to build products that last—and support the riders who use them.
Email: info@whiteind.mom or Call us at: (707)769-5513