White Industries Limited Five-Year Warranty
The White Industries limited five-year warranty applies to the original purchaser of a White Industries bicycle component and covers defects in materials and workmanship that occur under normal use.
Our warranty covers eligible product-related issues for five years from the original date of purchase, subject to the terms and exclusions below.
What the Warranty Covers
The White Industries warranty covers:
- Manufacturing defects
- Defects in materials or workmanship
- Product-related issues resulting from normal use
What the Warranty Does Not Cover
The limited five-year warranty does not cover damage or issues resulting from:
- Normal wear and tear
- Misuse, abuse, crashes, or accidents
- Improper installation, adjustment, or maintenance
- Modifications or alterations to the original product
- Unauthorized repairs or service
- Damage caused by use outside the intended application
How to Submit a White Industries Warranty Claim
To begin a White Industries warranty claim, please contact us with your product information and proof of purchase.
A valid sales receipt from White Industries or an authorized White Industries dealer is required for all warranty claims. Please retain your original receipt as proof of purchase.
For warranty claims submitted within 90 days of the original purchase date, White Industries will provide a return shipping label and cover applicable return shipping costs.
Warranty claims are subject to review and approval by White Industries.
White Industries Returns
White Industries wants you to be confident in every component you purchase. Our returns and exchanges policy applies to products purchased directly from White Industries or through an authorized White Industries dealer.
Return Authorization Required
All returns must be processed through the authorized White Industries dealer where the product was purchased or directly through White Industries.
A Return Authorization Number ( Your Original Order Number) is required before sending any product back. An RA# can be obtained by looking up your Original Order Number or contacting White Industries by phone or through our Contact Us page.
Products returned without a valid RA# will not be eligible for a refund, exchange, or warranty evaluation.
Return Eligibility
To be eligible for a refund or exchange, products must:
- Be returned within 90 days of the original purchase date
- Be in new, unused condition
- Have no marks, scratches, installation damage, or other signs of use
- Include all applicable original product components and packaging
Installed Components Are Not Eligible for Return
Products that have been installed are not eligible for a refund or exchange.
This includes, but is not limited to:
- Hubs that have been laced into wheels
- Bottom brackets installed into frames
- Headsets installed into frames or forks
- Cranks installed onto spindles
- Other bicycle components showing signs of installation or use
Before ordering a White Industries component, check with your frame, fork, or bicycle manufacturer to confirm compatibility and specifications. This is especially important for axle spacing, bottom bracket standards, headset dimensions, hub spacing, and other fitment requirements.
Return Shipping
If White Industries sends you the wrong product due to an error on our part, we will provide a return shipping label at no cost to you.
For all other returns or exchanges, the customer is responsible for return shipping costs.
Start a Return
To start a White Industries return or exchange, please contact us to request a Return Authorization Number (RA#)before shipping your product.
Providing your order information, product details, and reason for the return will help us process your request as quickly as possible.